Contact Us

1. How can I reach customer support? Have a question? Please feel free to contact our team below or email us directly at support@divinaaura.com. We are available Monday-Friday 9am-5pm EST.

General Questions

1. What is POP MART?

POP MART is a designer toy brand known for collectible art toys, especially blind boxes featuring characters like Labubu, Molly, Skullpanda, and more. Each series is created by well-known artists and comes with a unique theme and story.

2. What is a blind box?

A blind box is a sealed package where the specific figure inside is a surprise. You’ll know the series, but not the exact character—unless you buy a full set or purchase open-box figures like we offer at DivinaAura.com.

3. Who is Labubu?

Labubu is a mischievous, fox-like character from The Monsters series, created by artist Kasing Lung. Known for its signature grin and expressive eyes, Labubu appears in many themed collections like Zodiac, Fall in the Wild, Macaron, and Have a Seat.

4. Are your POP MART toys authentic?

Yes! All POP MART figures sold on DivinaAura.com are 100% authentic and sourced directly through official distribution channels.

6. Where do you ship?

We offer fast and free shipping to the U.S., U.K., Canada, and most European countries. Your order will be carefully packed and include tracking for peace of mind.

7. Do your figures come in original packaging?

Yes. Open-box figures include their original foil packaging and accessories unless otherwise stated. Full sets and sealed boxes also come in their original display cases.

8.How do I care for my POP MART figures?

To keep your POP MART figures in top shape, avoid prolonged exposure to direct sunlight, as it may cause colors to fade over time. Store them in a cool, dry place and gently dust with a soft brush or microfiber cloth. For plush or fabric elements, spot clean with a damp cloth. Always handle with clean hands to prevent dirt or stains.