General Questions
1. What makes your jewelry special?
Our jewelry is more than just a fashion accessory—it’s a meaningful expression of energy and identity. Each piece carries unique symbolism, inspired by constellations, tarot, Christianity, or celestial harmony.
2. Where are your products made?
We work with skilled artisans and manufacturers globally to ensure the highest quality in every piece. Our designs are crafted with attention to detail and an emphasis on sustainability.
3. Do you offer customization?
Yes! You can personalize select items with names, patterns, or meaningful symbols to create a unique piece that’s truly yours or perfect for gifting.
4. What materials do you use?
Our jewelry is primarily crafted from S925 sterling silver and copper with gold plating for added elegance. Many of our pieces are adorned with gemstones such as zircon, cat’s ear, and mother-of-pearl to enhance their beauty and uniqueness.
Shipping & Return
1. How long does shipping take?
All orders are processed within 2-3 business days. Once your order is placed, we will start preparing it for shipping.
Shipping times vary depending on your location:
USA & Australia: 9-12 business days
UK & other Europe countries: 5-7 business days
2. Do you offer free shipping?
Yes, we offer free standard shipping on orders over a certain amount. Please check our website for the latest promotions.
3. Can I track my order?
Absolutely! Once your order has shipped, you will receive a tracking number via email to monitor your package.
Product Care
1. How should I care for my jewelry?
To maintain the beauty of your jewelry:
Avoid exposure to water, chemicals, and extreme temperatures.
Store in a dry place, preferably in the original box or a jewelry pouch.
Clean gently with a soft cloth to preserve its shine.
2. Is your jewelry suitable for sensitive skin?
Yes, our jewelry is designed to be hypoallergenic and is safe for sensitive skin. If you have specific allergies, please check the material details for each product.
Contact Us
1. How can I reach customer support?
Have a question? Please feel free to contact our team below or email us directly at support@divinaaura.com. We are available Monday-Friday 9am-5pm EST.
